Cancellation policy

Subscription & Cancellation Policy

At LIXMIX®, we believe your coffee routine should be as effortless as it is enjoyable. Our subscription service makes it easy to enjoy your favorite premium espresso flavors delivered on your schedule, with flexibility and convenience built in.

How Subscriptions Work

When you purchase a LIXMIX® subscription, you'll receive recurring deliveries based on the products and delivery frequency you select.

Your selected payment method will be charged automatically for each scheduled subscription order unless you cancel or modify your subscription before the next order is processed.

Subscription pricing, discounts, and applicable shipping charges are displayed at checkout.

Managing Your Subscription

You're always in control of your LIXMIX® subscription.

You can:

Change your delivery frequency
Skip an upcoming delivery
Update your shipping address or payment information
Change eligible subscription products
Cancel your subscription

To manage your subscription, access your subscription management portal through your account or the link provided in your subscription confirmation email.

If you need assistance, contact us at hello@lixmix.com.

Subscription Cancellations

You may cancel your subscription at any time without a cancellation fee.

To prevent an upcoming recurring charge, please cancel or modify your subscription before the next scheduled order is processed.

Once a subscription order has been processed or entered fulfillment, we may be unable to cancel or modify that shipment.

Canceling your subscription prevents future recurring orders and charges but does not automatically cancel or refund orders that have already been processed.

Returns & Refunds

Due to the consumable nature of our products, subscription purchases are generally final sale once processed.

Please refer to our Returns, Refunds & Customer Care Policy for additional information.

If your subscription order arrives damaged, contains an incorrect item, or you experience a product quality concern, please contact hello@lixmix.com. We'll personally review the situation and work toward an appropriate resolution.

Nothing in this policy limits rights or remedies available under applicable law.