FAQs

THE PRODUCT

  • What ingredients do you use?

    We source premium espresso and partner with leading flavor houses to craft sophisticated flavors inspired by global café culture and beloved desserts. Every can is made with real whole milk, natural flavors, and carefully selected ingredients to deliver a smooth, balanced, café-quality experience.

  • Are your flavors made with real espresso?

    Yes — every LIXMIX flavor starts with real espresso. We wanted the coffee experience to feel smooth, rich, and authentic.

  • Do you use artificial sweeteners?

    No. LIXMIX is crafted without artificial sweeteners because we wanted the flavors and espresso to taste smooth, balanced, and authentic.

  • Do I need to refrigerate it?

    No. LIXMIX is shelf-stable thanks to our careful brewing and packaging process. For the best experience, enjoy it chilled for a smooth, café-style sip.

  • How many calories are in a can?

    Around 150–160 calories, depending on flavor. LIXMIX is designed to feel like a balanced indulgence — rich, satisfying, and dessert-inspired without feeling overly heavy.

  • How much caffeine is in a can?

    Most LIXMIX flavors contain around 70mg of caffeine from real espresso — roughly comparable to a shot of espresso or a small cup of coffee. Some flavors may contain slightly more depending on the espresso profile. Designed for balanced energy, smooth flavor, and an easy everyday pick-me-up.

  • Is LIXMIX dairy-free?

    Our current collection is crafted with real dairy to deliver the rich, creamy texture that defines the LIXMIX experience.

    Innovation never stops. We're currently developing two new dairy-free flavors with the same commitment to exceptional taste and quality. Stay tuned—we're just getting started.

SUBSCRIPTIONS & ORDERS

  • Can I subscribe and save?

    Yes! You can subscribe to your favorite LIXMIX flavors for 10% off every order, delivered on your schedule. Subscribers may also receive first access to select launches, limited drops, and new flavors.

  • Do subscriptions auto-renew?

    Yes — subscriptions automatically renew according to the delivery schedule selected at checkout. You can modify, pause, or cancel your subscription anytime through your account portal.

  • Can I modify or cancel my order?

    We begin preparing your LIXMIX order as quickly as possible during our business hours, so changes or cancellations may not always be possible once your order is placed. If you need assistance, please reach out to hello@lixmix.com as soon as possible, and we’ll do our best to accommodate your request.

  • Where do you ship?

    We currently ship across most of the U.S. (with a few exceptions based on beverage shipping regulations). Our dream? To spread mini indulgence worldwide.

  • Do you ship cold?

    No — LIXMIX is shelf-stable and ships at ambient temperature. For the best experience, refrigerate before enjoying.

  • What is your return policy?

    Your experience with LIXMIX matters to us. While we’re unable to accept returns or exchanges once an order has shipped, if your order arrives damaged, incorrect, or there’s an issue with your delivery, please contact us at hello@lixmix.com within 7 days of delivery with your order number and photos. We’ll be happy to make it right.

  • When will my order arrive?

    Orders are typically processed within 1–3 business days. Shipping times vary based on your location. Once your order ships, you’ll receive tracking information via email so you can follow your delivery every step of the way.