Refund policy
Returns, Refunds & Customer Care Policy
At LIXMIX®, we believe exceptional coffee deserves an equally exceptional experience. From our carefully crafted espresso to the moment your order arrives, every detail matters.
We're committed to providing thoughtful, personalized customer care and ensuring every LIXMIX® experience reflects the quality of our brand.
Returns & Refunds
Due to the consumable nature of our products and our commitment to food safety and quality, all purchases are final sale.
We do not accept returns or exchanges for changes of mind, personal taste preferences, or ordering errors.
However, if something isn't right with your order, we're here to help. This policy does not limit any rights or remedies available under applicable law.
Damaged Products & Order Issues
We take great care in preparing and shipping every order. If your LIXMIX® arrives damaged, contains incorrect items, or you experience a product quality concern, please contact us at hello@lixmix.com.
To help us assist you, please include:
-
Your order number
-
A brief description of the issue
-
Photos of the affected products and packaging, if available
We'll personally review your concern and work toward an appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.
Cosmetic Dents & Packaging Imperfections
While we carefully package our products, minor cosmetic imperfections can occasionally occur during transit.
Small, superficial dents that do not compromise the can's integrity or product safety generally do not qualify for a replacement or refund.
If your order arrives with significant dents, damaged packaging, or multiple affected cans, please reach out. We're happy to review the situation individually.
For your safety, do not consume products from cans that are leaking, punctured, swollen, deeply dented, damaged near seams or seals, or otherwise appear compromised. Contact us so we can help resolve the issue.
Lost, Missing or Incorrect Orders
If your order is missing, arrives incomplete, or contains an incorrect product, please contact us at hello@lixmix.com.
We'll review your order and shipping information and help determine the appropriate next steps.
Our Commitment to You
LIXMIX® is a founder-led brand built on a passion for exceptional coffee, thoughtful details, and meaningful customer experiences.
We value every customer and believe that great service should feel personal, attentive, and effortless.
If something doesn't meet your expectations, we welcome the opportunity to hear from you and help.
Contact Us
LIXMIX® Customer Care
Thank you for choosing LIXMIX® and allowing us to be part of your everyday moments.
Luxury Coffee Without the Excess.